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At Elders Advantage Group, we are committed to protecting the confidentiality, integrity and availability of sensitive information, including both client data and internal business information. This Information Security and Privacy Procedures Policy outlines the measures we take to safeguard information assets against unauthorised access, disclosure, alteration or destruction. This policy applies to all persons engaged in the business.
This policy applies to all information collected, held and used by Elders Advantage Group including but not limited to:
Senior management is committed to maintaining an effective information security program and providing the necessary resources to achieve this outcome.
All persons engaged in the business are responsible for adhering to information security policies and procedures, safeguarding confidential and personal information, and reporting any security incidents.
Third-party service providers and third-party platforms must comply with relevant security and privacy requirements outlined in contractual agreements with Elders Advantage Group and adhere to our information security and privacy standards.
We collect and use personal information only for lawful purposes, with consent where required, and in compliance with applicable privacy laws, including the Australian Privacy Principles.
We only collect personal information that is necessary for the provision of real estate services and limit access to such information to authorised persons engaged in the business.
Personal information will be retained only for as long as is reasonably necessary to fulfil the purposes for which it was collected or as required by law.
Access to personal information is restricted to authorised persons engaged in the business on a need-to-know basis. Personal information will not be shared with third parties without appropriate consent or legal justification.
Access to systems, applications and data is granted based on the principle of least privilege. Access rights are reviewed regularly and revoked promptly when no longer required.
Sensitive information is encrypted using industry-standard encryption algorithms to prevent unauthorised access.
Firewalls, intrusion detection and prevention systems, and other security controls are implemented to protect our network infrastructure from unauthorised access and cyber threats.
All endpoints (e.g. computers and mobile devices) are equipped with up-to-date security software, including anti-virus and endpoint detection and response tools.
Regular training sessions are provided to persons engaged in the business to raise awareness about common cyber threats, phishing scams and best practices for safeguarding information assets.
Personal information will not be shared with third parties unless necessary for the provision of real estate services or as required by law.
When sharing personal information with third parties, appropriate contractual agreements will be in place to ensure the security and confidentiality of the information.
An incident response plan is in place to detect, respond to and recover from security incidents promptly. All security incidents must be reported to the designated incident response teams.
In the event of a data breach involving personal information, the following steps will be taken:
An eligible data breach occurs when:
Serious harm may include physical, psychological, emotional, financial or reputational harm.
We are committed to complying with all applicable laws, regulations and industry standards relating to information security and data privacy.
This policy will be reviewed regularly to ensure its ongoing effectiveness and compliance with changing legal and regulatory requirements.
Adherence to this Information Security and Privacy Procedures Policy is essential to safeguarding the confidentiality, integrity and availability of information assets at Elders Advantage Group. By following this policy, we demonstrate our commitment to protecting the privacy of our clients and maintaining the trust they place in us.
